Legal

Privacy
Policy

Bristol Man & Van · Last updated: June 2026

1. Who We Are

Bristol Man & Van is a removal and transport service based in Bristol, UK. We are a sole trader business.

We are the data controller responsible for your personal information.

2. What Personal Data We Collect

We collect the following personal information when you contact us or book our services:

• ✓Full name
• ✓Home address and/or the address(es) involved in your move
• ✓Phone number
• ✓Email address
• ✓Details of the items to be moved (inventory, access information, special requirements)
• ✓Date and time of the move
• ✓Payment information (processed securely — we do not store card details)

We collect this data through the following channels:

• ✓Online quotation / booking form on our website
• ✓Phone calls
• ✓Email enquiries
• ✓WhatsApp and SMS messages

3. Why We Use Your Data

• ✓To provide our removal service: Planning and carrying out your move, communicating with you before, during and after the job.
• ✓To send you a quote: Calculating and sending a price estimate based on your requirements.
• ✓To fulfil our contract with you: Managing bookings, issuing invoices, and processing payments.
• ✓Legal obligations: Keeping records for tax, insurance, and regulatory purposes.
• ✓Marketing (with your consent): In the future, we may send occasional emails about promotions or service updates. You will always be able to opt out.

4. Legal Basis for Processing

• ✓Contract: Processing is necessary to fulfil the removal service you have booked or requested a quote for.
• ✓Legal obligation: We are required to keep certain records by law (e.g. HMRC, insurance).
• ✓Legitimate interests: To respond to your enquiries and manage our business operations.
• ✓Consent: For any marketing emails or messages (you may withdraw consent at any time).

5. Who We Share Your Data With

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• ✓Insurance providers: Where required to manage a claim related to your move.
• ✓Accountants / HMRC: For tax and financial record-keeping purposes.
• ✓IT service providers: Such as email providers or cloud storage used securely to run the business.

All third parties are required to handle your data securely and only for the purposes we specify.

6. How Long We Keep Your Data

• ✓Booking and job records: Up to 6 years (required by HMRC for tax purposes).
• ✓Enquiries that did not result in a booking: Up to 12 months.
• ✓Marketing consent: Until you withdraw consent or unsubscribe.

After these periods, your data is securely deleted.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics or similar) to understand how visitors use the site. These tools may collect anonymised data such as pages visited, time on site, and device type.

You will be asked for your consent before any non-essential cookies are placed. You can manage or withdraw your cookie preferences at any time through your browser settings or the cookie banner on our website.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• ✓Right to access: Request a copy of the personal data we hold about you.
• ✓Right to rectification: Ask us to correct any inaccurate or incomplete data.
• ✓Right to erasure: Request that we delete your data (subject to legal obligations).
• ✓Right to restrict processing: Ask us to limit how we use your data.
• ✓Right to data portability: Receive your data in a portable format.
• ✓Right to object: Object to processing based on legitimate interests or for direct marketing.
• ✓Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

All electronic communications containing personal data are handled via secure channels. We do not store card payment details.

10. How to Complain

If you have concerns about how we handle your personal data, please contact us first and we will do our best to resolve it. You also have the right to lodge a complaint with the UK's data protection authority:

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We will notify you of significant changes where required by law.

© 2026 Bristol Man & Van. All rights reserved.